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Android - Set Up Your SpectrumVoIP Stratus App

Discover how to set up your Android device to optimally use the SpectrumVoIP Stratus App's features.

Written by Val Campos

Updated at October 3rd, 2023

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After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

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Table of Contents

Get Started on the App Install the App Sign into the App Set Up Permissions Check Your App's Registration Status Change the Display Language

Requirements: To be able to log in and use the app, a Stratus username and password are required. 

 It is recommended to install this app on mobile devices with Android version 11 or later installed.

 

Get Started on the App

Install the App

Navigate through your Android device's app store to locate and download the SpectrumVoIP Stratus app.

The app can also be installed through:

  • A USB connection.
  • An Android debug bridge.
  • A Wireless Android debug bridge.
  • A microSD Card.

Sign into the App

To get started in the app, sign in to the application with your Stratus username and password. To do so…

  1. Open the application.

    ✔ You should see the login screen.

     
  2. Use the Username and Password boxes to type in your Stratus credentials.

Set Up Permissions

Once you are signed in, the application will require you to read and accept our terms and conditions. The app will also ask you to allow certain permissions. You can always make changes to these permissions and settings on your mobile device later.

  1. Touch Next on the Microphone permission screen.
  2. Select allow this softphone application to record audio using the microphone.
  3. Touch Next on the Phone permission screen.
  4. Select allow this application to make and manage GSM phone calls.
  5. Touch Next on the Contacts permission screen.
  6. Select allow this application to access the contacts on the phone.
  7. On the Fullscreen incoming call screen, enable or disable the Show full screen preview for incoming call (1) and then touch Next (2).
  8. Touch the Settings button on a dialogue box asking for permission to access the Display over other apps setting.

    Note: Tap the Skip button to set this up later.

     
  9. Scroll through the list to locate this softphone application, and then tap it.
  10. Enable the Allow display over other apps toggle.
  11. Touch Back.

    ✔ The application screen should display the Keypad tab.

     

Check Your App's Registration Status

Upon successfully signing into this application, the icon showing your name should appear as light blue with a solid line. This will indicate that the app was able to register to your Stratus account.

The registration status of the app is also visible in the Notification panel. Swipe down from the top of the screen to open the Notification panel and view the status.

Icon Appearance Description
White, solid line - The app's account is registered and ready to go.
White, dashed line - The app is attempting to register.
Dark blue, solid line - The account is unable to register. Check your internet connection or contact technical support.

Change the Display Language

By default, the app should be set up to display its information using the Automatic option, but this can be easily changed to fit your preference. 

To change the display language:

  1. Touch the → → Preferences.
  2. Touch the Language option.

    ✔ A list of available languages will display.

     
  3. Select the language you wish to use.
  4. Restart the mobile device for the change to take effect.
install android app stratus app set up app change language for app app permissions app registration status

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