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Set Up Screen Pop for StratusLINK

Learn how to implement the Screen Pop feature for StratusLINK using a Call Popup URL.

Written by Val Campos

Updated at November 15th, 2024

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Table of Contents

Screen Pop

Screen Pop

Screen pop will allow you to enter a Call Popup URL followed by a variable that will be replaced with the inbound calling phone number. When an inbound call is received, this URL is sent to your preferred browser which will perform this search.  

✔ Screen Pop is useful when a CRM is being used to access customer data. These screen pops display that customer's information automatically when a call is received.

 

To enable this feature, click on the toggle option next to “Call popup”.  You will then be presented with an option to call pop on Ringing or Answer. 
mceclip11.png

To set the call popup URL, click the small gear icon in StratusLINK and type/paste the URL you wish to use.

mceclip12.png

  • You must also enter the URL that you would like to search by with the variable entered in the string in the Redirect URL field. 
    • The variable that is needed will be “<tn>” or “<sftn>” if you are using Salesforce Lightning.  

Note: If you do not enter anything in the Redirect URL field, then StratusLINK will search Google for the inbound telephone number. 

 

Commonly Used Call Popup URLs

Service Call Popup URL Special Notes
Agency Matrix https://agents.agencymatrix.com/#/customer/search?selection=Phone&query=<tn>  
Allstate https://eagent.allstate.com/account/login.aspx?phone=<tn>  
Copper https://app.copper.com/companies/446067/app#/search-results/all/%7B%22phrase%22:%22<tn>%22%7D   
Clio https://app.clio.com/nc/#/search?query=<tn>  
ELeads https://www.eleadcrm.com/evo2/fresh/eLead-V45/elead_track/search/QuickFind.asp?Go=2&q=<tn>&st=0&corpStore=false   
EZLynx https://app.ezlynx.com/applicantportal/Search/Index?searchPhrase=<tn>  
FreeAgent https://freeagent.network/search?query=<tn>  
Followup Boss https://<DOMAIN_NAME>.followupboss.com/2/search?term=<tn>  Replace the "<DOMAIN_NAME>" placeholder with the name of your domain.
General Google Search https://www.google.com/search?q=<tn>  
Hubspot https://app.hubspot.com/contacts/<HUBSPOT_ ACCT#>/contacts/list/view/all/?globalSearchQuery=<tn> Replace the “<HUBSPOT_ ACCT#>” placeholder with your 7-digit Hubspot account number.
Merchantos https://us.merchantos.com/?name=customer.listings.customers&form_name=listing&__sort=create_time&__sort_dir=DESC&end_date=0000-00-00&start_date=0000-00-00&customer_name=<tn>  
MS Dynamics
https://<DOMAIN_NAME>.crm.dynamics.com/main.aspx?appid=<YOUR_API_ID>&pagetype=search&searchType=0&searchText=<tn> Replace the "<DOMAIN_NAME>" placeholder with the name of your domain.
Replace the “<YOUR_API_ID>” with your MS Dynamics API ID.
Netsuite https://<DOMAIN_NAME>/app/login/secure/enterpriselogin.nl?c=5792923&redirect=%2Fapp%2Fcommon%2Fsearch%2Fubersearchresults.nl%3Fquicksearch%3DT%26searchtype%3DUber%26frame%3Dbe%26Uber_NAMEtype%3DKEYWORDSTARTSWITH%26Uber_NAME%3D<tn>&whence=   Replace the "<DOMAIN_NAME>" placeholder with the name of your domain.
Onebill
https://app.onebillsoftware.com/#accountSummary:<tn>  
QQ Catalyst https://app.qqcatalyst.com/Contacts/Search#adv=false&agen=-1&all=false&cats=_&type=Contact&contact=<tn>  
Salesforce Classic https://<SALESFORCE_DOMAIN>/_ui/search/ui/UnifiedSearchResults?searchType=2&sen=a00&sen=001&sen=a0b&sen=a01&sen=a1B&sen=01t&sen=003&sen=005&sen=006&str=<tn> Replace the “<SALESFORCE_DOMAIN>” placeholder with your Salesforce domain name. 
Salesforce Lightning https://<SALESFORCE_DOMAIN>/one/one.app#<sftn> Replace the “<SALESFORCE_DOMAIN>” placeholder with your Salesforce domain name. 
Vin Solutions https://apps.vinmanager.com/vinconnect/#/Cardashboard/Pages/LeadManagement/ActiveLeadsLayout.aspx?SelectedTab=t_ILM&rightpaneframe=HIDE&leftpaneframe=AdvancedSearch2.aspx?searchdata=<tn>  
ZenDesk https://<ZENDESK_DOMAIN>.zendesk.com/agent/search/1?q=<zdtn> Replace the <ZENDESK_DOMAIN> placeholder with your Zendesk domain name.
Zoho https://search.zoho.com/search?q=<tn>s=crm   
 
 
call popup urls stratuslink stratuslink features stratuslink call popup stratuslink screen pop screen pop feature set up screen pop call pop integrations crm

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