User is Not Searchable by Iris
Learn more about the Announce in Audio Directory setting and review how you can enable it for a user.
Written by Val Campos
Updated at May 14th, 2026
Table of Contents
Many auto attendants may use the Dial-by-Name Directory to allow callers to search for and contact a team member directly. This can also be done within Iris using its Directory feature.
If you are noticing that a particular user is not able reached by a caller saying their name to Iris, that user's “Announce in Audio Directory” setting may be disabled.
More Info: The “Announce in Audio Directory” setting allows a user to be searchable within audio directories.
These directories include the Dial-by-Name Directory that can be set as an option for an auto attendant and Iris' Directory.
Method 1: Enable the Setting for One User
To re-enable the Announce in Audio Directory setting for a user…
- Navigate to the Users page.
- Use the search bar to find the user that should be hidden.
- Click the name of the user that Iris is not able to find.
- In the Profile section of the user's settings, go to the Directory Options and select Announce in Audio Directory.
- Scroll down and click the Save button.
Method 2: Enable this Setting for Multiple Users
If this change needs to be done by multiple users,
- On the Users page, select the users that need this change.
- Click the Bulk Edit button that appeared.
- In the Bulk User Edit menu, scroll down and select Announce in Audio Directory. Make sure its toggle is set to Yes.
- Click the Save button to confirm these changes.
