Transfer a Call

While you are handling a call, you may find it necessary to send your caller to a different destination.
There are four different ways you can transfer calls to users:

1. Blind Transferring
2. Attended Transferring
3. Transferring to Voicemail (for internal users)

Perform a Blind Transfer

On the call screen, touch the transfer button to initiate an unattended transfer. Unattended transfer, also known as a cold or blind transfer, is when you transfer a call to another destination without establishing a conversation with this new call recipient. The first call is put on hold until the call is transferred successfully.

To make an unattended transfer:

1. On an active call, touch the transfer button.
   

   ✔ The Keypad screen will display while the first call is placed on hold.

    

   Quick Tip: To cancel the transfer, tap Dial To Transfer at the top of the screen.

    
2. Use the Keypad to dial the other party's extension or telephone number.

Perform an Attended Transfer

On the call screen, touch the att.transfer button to initiate an attended transfer. Attended transfer, also known as a warm transfer, is when you transfer a call to another destination but want to speak with this new call recipient before the transfer. The first call is put on hold until the call is transferred successfully.

To make an unattended transfer:

1. On an active call, touch the att. transfer button.
   

   ✔ The Keypad screen will display while the first call is placed on hold.

    

   Quick Tip: To cancel the transfer, tap Dial To Transfer at the top of the screen.

    
2. Use the Keypad to dial the other party's extension or telephone number.
3. Speak with the new call recipient when the new call is answered.
4. Touch the Transfer button to completely transfer the call.
   

   Quick Tip: To cancel the unattended call operation, select the Cancel button.

    

Transfer a Call to Voicemail

During an active call, you can transfer a caller to another user's voicemailbox. This can be useful when you know that user is out of the office, or if the caller only wants to leave that user a voicemail.

To transfer a call to the voicemailbox of an internal user…

1. On an active call, touch the transfer button.
2. Use the Keypad to dial 03 and the user's extension number.
   

   For example… If I wanted to transfer a caller to the mailbox of extension 101, I would dial 03101.