Manage the Call History Page

Find out how to view and manage your phone's call history, including missed calls, outgoing calls, and incoming calls.

Updated at March 28th, 2024

+ More

Table of Contents

View the Call History Page Call Release Reasons Filter the Call History Export Your Call History Schedule a New Call History Export CDR Archives

View the Call History Page

On the Call History page, you can view all of the calls your users have been handling.

In the Call History page's chart, you can reference different columns that contain different details and data from each call.

Column Name	Description
From Name / From	This is the phone number and contact name provided by the caller's carrier.
Dialed / To	"Dialed" is the phone number that was called, and "To" is where the call ended up. "Dialed" will be different than the "to" number in cases such as when a call is transferred or placed into a queue. Occasionally, you may notice a term in the "to" column. Here are the definitions for the most common terms you will find here: AA-Main means the call disconnected while caller was still in a domain's primary Auto Attendant. Announce-Park-Info is the announcement of park location. The Call History table will split calls into two segments, the first of which will hold this value in the TO section. The next will show the call's journey into the call queue. Auto Attendant means the call disconnected while caller was still in the Auto Attendant. Call-Queue means the call disconnected while the caller was still in queue and not dispatching to an agent. NMS is similar to the "server name" field below. It means the call disconnected while the call was being processed. The caller was likely to have been in the middle of being routed such as an AA timeout, they pressed a button for the system to process, etc. "nms" is configurable via the "LocalAorUser" system parameter along with "LocalAorHost" for the second part of the server name. Server Name means the call disconnected during call processing without a termination location determined yet. SpeakAccount indicates that the caller hung up during a voice prompt. For instance, a caller dials his co-worker, but his co-worker does not answer. The voicemail prompt begins to play, but before it has finished, the caller hangs up.
Date	The date the call was placed.
Duration	The time elapsed (minutes:seconds) during a call.
Release Reason	The reason reported by the system for why a call (or a segment of a call) has ended.
Quick Links	• Download: If call recording has been enabled for that user or the call queue the call originates from, this icon will download the call's recording to your PC. • Listen: If the call was recorded, this icon will open an audio player on screen for you to listen to the recording. • Call Flow: Clicking this icon opens a comprehensive listing of all the technical information captured from the moment a connection is first being attempted until the call ends. • Add Notes: Click this icon to add disposition notes to the call.

Note: Users with the scope of Basic User will only be able to view their own call history.

Office Managers will be able to view only their own call history under their account while also being able to view the entire Domain's Call History by first clicking on the Manage Organization link at the top of the web page.

Call Release Reasons

When a call is ended, a Release Reason is recorded to detail why and how the call ended. This can help you find out why a call may have ended when it did.

Reason	Description
Cancel Connect	The connection was cancelled at any point of the call.
Connect	The call was connected to another destination. For example, a call answered by an auto attendant and then connected to an extension.
Curl Err: 18	Web Responder: A file transfer was shorter or larger than expected.
Curl Err: 23	Web Responder: An error occurred when writing received data to local file.
Curl Err: 28	Web Responder: The specified time out was exceeded.
Curl Err: 7	Web Responder: Call failed to connect to a host or proxy server.
Dispatched	Call dispatched to a user from a call queue.
Domain Limit	The call was blocked since your domain reached its limit on simultaneous calls.
Incompatible Media	There is not a compatible codec to support the call.
Invalid PIN	The PIN that was enter for a call was invalid.
Max Recording	The call was disconnected after reaching the maximum duration for recording.
Message Sent	The recorded message has been sent.
302 Moved	The terminating party has temporarily moved. This is commonly seen when forwarding has been enabled for the other caller.
No ACK Timeout	The call was disconnected after one caller did not respond with a 200 OK.
No Answer	Call was terminated after one party of the call did not answer.
No Audio File	An audio file that should be played by a destination could not be found.
No Dial Rule	The call was disconnected after a dial rule could nto be found for the caller.
No Digit	Digit collection timed out before a digit was dialed. This can happen for destinations like an auto attendant.
No Orig Match	The origin of the call does not match to a defined Registrar or Connection entry,
No Response	While the call was being forwarded onward, no response was found from the destination.
No Route	The call was terminated after a route could be found.
No Subscriber	The requested user for a call does not exist.
Not Found	The intended termination reason cannot be found.
Orig: Bye	Call was ended when one party sent a BYE.
Orig: Cancel	One party of the call canceled the connection before the other party could answer.
Restart	The system restarted the call.
Term Locked	The termination was disabled from service by a system administrator.
Term: 403	The terminating party forbid the call.
Term: 404	The terminating party reports Not Found.
Term: 480	The terminating party is temporarily unavailable.
Term: 481	The terminating party reports that the call/action does not exist.
Term: 486	The terminating party is busy.
Term: 487	The terminating party responds with Request Terminated.
Term: 503	The terminating party reports Service Unavailable.
Term: 603	The terminating party declined the call.
Term: Bye	The terminating party responded with BYE.
Term Reg. Expired	The terminating party's registration expired.
Time Limit	The call disconnected after exceeding a Time Limit.
Transferred	The call was transferred to another destination.
Wrong Orig IP	The calling party's IP address is invalid.

Filter the Call History

Using the Filters button, you can filter your call history and view only the events of interest to you.

In the Call History page, click the Filters button.

✔ Doing so will make the Call History Filters modal appear.
Complete the fields using this table:

Setting	Description
Date Range	Select the From and To dates for the events you want to view. The maximum From-To range is 31 days. The furthest back you can search within the Stratus Web Portal's Call History is 6 months. To view call data records from beyond 6 months, you can access the CDR Archives.
User	Enter the name or extension you want to view.
Caller Number	Enter the caller number you want to view
Dialed Number	Enter the dialed number you want to view
Call Type	Enter the type of call you want to view. Choices are: • Inbound • Outbound • Missed

Click the Filter button.

✔ The Call History page will update to only show entries that match your criteria.

If no events match your criteria, a message will inform you that there are no matches to your
filter.

Export Your Call History

You can export the call history as a spreadsheet in a CSV format. From there, you can open the information in Microsoft Excel or other spreadsheet software for further manipulation.

From the Call History page, click the Export button.
When prompted, click the Save button.

Schedule a New Call History Export

To schedule a call history export…

In the Call History page, click the Scheduled Exports button.

✔ Doing so will pull up the Scheduled Exports page where previously created export tasks can be edited or downloaded.
In the Scheduled Exports page, click the New Export button.

✔ The Schedule New Export modal will appear.
Fill in the following field values:

Field	Description
Name	The name can be no more than 64 characters long. No special characters other than a hyphen, space, or underscore.
Type	• Monthly will send a report on the first of every month. • Weekly will send a report for the last 7 days, including the current day. For instance, select "weekly" and then "Sunday" to receive data from the previous work week (Monday - Sunday). • Daily will send a report at the same time every day. • Customize opens a wide range of capture periods.
After Completion	After scheduling the export, choose where the data should be exported to: "Do Nothing" (which downloads the data to the portal), "Email Attachment", "FTP" (File Transfer Protocol) server, or "SFTP"(Safe File Transfer Protocol) server.
Email Notification	This field is required if “Email Attachment” was chosen for After Completion. Will send an email to the desired email address notifying that the export is ready to be downloaded. If the user has “After Completion” as “Email Attachment”, then the email will contain the attachment.

Visit the Options tab to configure how and what data should be shown in the export.

Formatted Export Examples

Basic Export

Advanced Export

Standard Export

CDR Archives

The CDR Achieves allow you to view call data reports past 6 months.

To access these data reports, click the CDR Archives button.

A list of call history data will appear. Each report can be downloaded as a CSV spreadsheet.

call records phone calls cdr archives scheduled exports export call history filter call history example exports call release reasons call history page

Contact Us