Make a Call

Using this application, there are multiple ways calls can be placed. You can make a call by dialing an extension number or phone number, pressing Call for an entry in the Contacts, Messages or History pages, and using a Quick Dial. 

Dial a Phone Number

1. Touch the Keypad tab.
2. Dial the extension or phone number.
   

   Quick Tip: To avoid any issues dialing, it is recommended to include the country code of any telephone numbers dialed. For example, use +1 when calling someone from North America. 

    
3. Tap the Call icon to initiate the call. 

Use the Contacts Directory

1. Touch the Contacts tab.
2. Search for the contact's name.
3. Tap the Call icon.

Call Someone from Messages

1. Touch the Messages tab.
2. Touch the contact's name or phone number to open the conversation.
3. Tap the Call icon.

Call an Entry in Call History

1. Touch the History tab.
2. Locate the call history entry by the caller's name or phone number.
3. Tap the call history entry to initiate the call.

Use a Quick Dial

1. Touch the Quickdial tab.
2. Tap the added quick dial to initiate the call.

After the conversation is complete, tap the End Call button to dismiss the call. 

Receive Calls

When your app is being called, it should show the call ringing with options to answer or dismiss the incoming call. 

When the Allow display over other apps option is disabled, incoming calls display as a notification at the top of the screen.

• Touch the ANSWER button to answer the call.
• Touch the DISMISS button to dismiss the call.

When the Allow display over other apps option is enabled, incoming calls display in full screen:

The screen displays the caller’s name and phone number (1).

• Touch the Answer (2) button to answer the call.
• Touch the Ignore (3) button to silence the ringer.
• Touch the Reject (4) button to dismiss the call.
• Touch the Information (5) icon to open the metric displaying the call quality.

Active Call Features

While you are speaking with someone on a call, you can put the caller on hold, record calls, transfer calls (attended and unattended transfers), merge calls, and open a dual-tone multi-frequency (DTMF) keypad.

Mute or Unmute Yourself

Touch the Mute icon to mute the microphone. Touch this icon again to unmute.

Turn Speakerphone On or Off

Tap the Speaker icon to turn on the speakerphone. Touch this icon again to turn the speakerphone off.

Make a Blind or Unattended Transfer

On the call screen, touch the transfer button to initiate an unattended transfer. Unattended transfer, also known as a cold or blind transfer, is when you transfer a call to another destination without establishing a conversation with this new call recipient. The first call is put on hold until the call is transferred successfully.

To make an unattended transfer:

1. On an active call, touch the transfer button.
   

   ✔ The Keypad screen will display while the first call is placed on hold.

    

   Quick Tip: To cancel the transfer, tap CANCEL TRANSFER at the top of the screen.

    
2. Use the Keypad to dial the other party's extension or telephone number.

Make a Warm or Attended Transfer

On the call screen, touch the Att. Transfer button to initiate an attended transfer. Attended transfer, also known as a warm transfer, is when you transfer a call to another destination but want to speak with this new call recipient before the transfer. The first call is put on hold until the call is transferred successfully.

To make an unattended transfer:

1. On an active call, touch the att. transfer button.
   

   ✔ The Keypad screen will display while the first call is placed on hold.

    

   Quick Tip: To cancel the transfer, tap CANCEL TRANSFER at the top of the screen.

    
2. Use the Keypad to dial the other party's extension or telephone number.
3. Speak with the new call recipient when the new call is answered.
4. Touch the Transfer button to completely transfer the call.
   

   Quick Tip: To cancel the unattended call operation, touch the Cancel button.

    

Record Calls

To start recording an active call, tap the Record button on the call screen. Touch this icon again to stop the recording.

Put a Call on Hold

You can put a call on hold to pause the conversation so that you and the call participant(s) cannot hear each other.

To put a call on hold, touch the Hold button on the call screen. Touch this button again to resume the call.

Conference Calls

You can add more people to an active call to form a conference call. 

Establish a Conference Call

Touch the Add call button to add more people to an active call in the form of a conference call.

To form a conference call:

1. On the call screen, select the Add call button.
   

   Quick Tip: Tap BACK TO CALL to cancel adding a new participant.

    
2. Use the Keypad to dial the other party's extension or telephone number.
   

   ✔ The first call will be placed on hold while the second party is dialed.

    
3. Touch the Join icon when the second recipient answers the call.
4. To add more people, repeat steps 1 to 3.
5. To dismiss a conference call, touch the End Call button.

Manage a Conference Call

While you have a conference call active, you have the option to…

1. Use the DTMF keypad.
2. Place all participants on hold.
3. Record the conference call.
4. Add more participants.
5. Split the call into separate calls.
6. Perform an attended transfer.
7. End the conference call.

To view and manage each participant in the conference call…

1. Tap the Call Group icon that shows the name/numbers of the participants.
   
2. Doing so will show each participant.
   
3. Tap the Name or Number of a participant to switch to a view of just their call.
4. Tap the Information icon next to a participant to view information about their call.
   
5. Tap the Call Group banner to return to the conference call itself.
   

Split a Conference Call

In a conference call, the user can split the conference to separate calls by tapping the Split button. Consider using this feature when some call recipients want to leave the conference or have a private conversation with the caller.

To split a conference call:

1. On an active conference call, select the Split button.
2. Touch the Switch button and pick the participant to remove from the conference.
   

   Quick Tip: To form a conference call from the separate calls again, tap the Join button on the call screen.

    

Use the DTMF Keypad

Tap the Keypad button on the call screen to open the DTMF keypad. Touch the digits on the keypad to enter any inputs in a call. This can be useful for interacting with interactive voice menus, like auto attendants and voice mailboxes.

To use the DTMF keypad during a call:

1. On the call screen, touch the Keypad button.
   

   ✔ The DTMF keypad will display.

   

    
2. Dial digits using the keypad (3) as needed. 

2. To clear the digit field (2), tap the Close (1) icon.
3. To close this DTMF keypad, touch the X Dismiss (4) button.