On the Call Center page of the Stratus Web Portal, a Stats Grid can be viewed for a quick summary of your call center's performance. This grid displays certain statistics. Some of these statistics shown may be color-coded as a way to show if this particular statistic is meeting any set thresholds. 

The colors in the grid indicate the following: 

• Green - value is within an acceptable range.
• Yellow - value is within the range of your lower threshold.
• Red - value meets or exceeds your upper threshold.
• White - no thresholds are configured for the statistic.

Adjust the Stats Grid

If needed, you can edit the statistics shown in the Stats Grid and their thresholds. 

To do so…

1. Click GRID SETTINGS to adjust the stats shown on the grid and its color warnings. 
    
2. In the Grid Settings menu, enable or disable certain stats from being shown in the grid.
   
3. Use the Lower Threshold and Upper Threshold boxes to set the limits for these stats to determine when and what color warnings will show. 
   
   

   Quick Tip: You can leave these boxes blank to disallow color warnings.

    
4. Click the Save button.