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Pick Up Calls for Another User - Enswitch

Explore how you can pick up the call of other users by dialing a code or using a key on your desk phone.

Written by Val Campos

Updated at October 30th, 2023

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Table of Contents

Pick Up a Call Use the Pickup Key on Your Desk Phone Dial to Pick Up a Call

Pick Up a Call

As an Enswitch user, you have the ability to pick up calls for other users. This can be useful whenever a teammate needs to step away from their phone. 

To pick up a call, you can…

  • Use the Pickup key on your SpectrumVoIP desk phone.
  • Dial a code on a SpectrumVoIP device.

Use the Pickup Key on Your Desk Phone

  1. While there is an active call for a user, press the Pickup key on your desk phone.
  2. Use the up and down arrows to hover over a certain call and press the Pick Up programmable key.

    ✔ Doing so will pick up that call by dialing *** and the 7-digit extension of the user receiving a call.

     

Dial to Pick Up a Call

If you do not have a Pickup key on your phone or if you are using the ES mobile app or desktop app, you can dial certain codes to pickup calls.

Feature Code Action Example
** Group Pickup Dial ** to pick up a call from another user in your pickup group.
*** + 7-Digit Ext# Direct Call Pickup Dial *** and the 7-digit extension number of the user you want to pick up a call for. 
For example, dial ***0125100 to pick up the call of extension 100. 
*** + 3-Digit Ext# Direct Call Pickup Dial *** and the 3-digit extension number of the user you want to pick up a call for. 
For example, dial ***100 to pick up the call of extension 100. 
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