Explore Our Guided Phone Tutorial

Handset Components

#	Button Name	Function
1	Receiver	Receives audio in receiver mode.
2	Power Indicator LED	Indicates call status, message status and charging status.
3	LCD Screen	Displays information, such as a information from calls, menus, and more.
4	Soft Keys	Depending on the status of the phone, the functions for the soft keys will change.
5	Message Key	Access the voicemailbox of the handset's assigned extension number.
6	Speakerphone Key	Switches among the receiver, headset and handsfree modes.  Can be used to answer an incoming call in handsfree (speakerphone) mode.
7	Navigation Keys	Scroll through information or options on the screen
8	OK Key	Confirms actions. Press this button on the Home screen to access the handset's Menu.
9	Power/ Hang Up Key	Press briefly to return to the previous screen. Long press to return to the idle screen. Press to turn the handset on. Long press on the idle screen to turn the handset off. Cancels actions or ends a call. Rejects an incoming call.
10	Dial Key	Answers an incoming call in receiver or headset mode. While on the Home screen, press the Dial key to view the Redial menu.
11	Keypad	Dial a contact or provide input for automated menus, such as auto attendants and voicemailboxes. Speed dials can be assigned to the 2-9 number buttons.  More Info: To learn more about assigning speed dials to these buttons, read this guide.
12	Transfer (TRAN) Key	Initiate a transfer to send this call to another person.
13	Mute Key	Mute or unmute your microphone in the call.
14	Microphone	Picks up audio.
15	Speaker	Outputs audio in handsfree mode.
16	5mm Earphone Jack	Used to connect a standard 3.5mm headset.

Shortcut Keys

#	Button	Default Shortcut	Function
1	Left Soft Key	History	View your cordless handsets call logs.
2	Right Soft Key	Line Status	Check the status of handsets connected to the same base station as this cordless handset.
3	Up Navigation Key	Intercom	Intercom other handsets connect to the same base station.
4	Left Navigation Key	Volume Down -	Turn down the volume of your handset's ringer.
5	Right Navigation Key	Volume Up +	Turn up the volume of your handset's ringer.
6	Down Navigation Key	Directory	Create, reference, and call custom contacts.
7	1 Button	Voicemail	Hold down to call into the mailbox of this handset's extension number.
8	* Button	Silence Ringer	Hold down to mute/unmute this handset's ringer.
9	# Button	Phone Lock	Hold down to lock/unlock this handset's keypad.  This can help prevent unauthorized people from dialing on this handset.

Power LED Indicator

Status Icons

Icon	Description	Icon	Description
	Ringer volume is 0 (Silent Mode)		Voicemails
or	Call Forward is active	or	DND is active
or	Keypad lock is active	or	Mute is active
or	Hands-free Mode	or	Headset Mode

Handle Calls

While talking with a contact, there is a variety of ways that you can handle their call they have an optimal experience communicating with your company. Read the sections below to learn more about placing calls, answering calls, and using your handset's active call features to handle calls. 

Place a Call

You can do one of the following to start a call:

• Start dialing the number you want to call using the keypad.
• Press the Speakerphone key to enter the pre-dialing screen. 
• Press the Dial Key while off a call to enter the Redial menu. Select a recent caller to call.
• Press the Left Softkey to use the History to select someone you have called before.
• Press the Down Navigation Key to use the Directory to call a contact you have created,

Answer a Call

There are several ways you can answer calls on your cordless handset. To do so, either…

• Press the Send button.
• Press the Answer softkey.

Calls on Hold

You can place an active call on hold and resume the call when you are ready. When you place a call on hold, Stratus may play music on hold to the other party while they wait for an agent.

Place an Active Call on Hold

While speaking with someone, you can place their call on hold by doing the following:

1. While on an active call, press the Options softkey.
2. Using the navigational buttons, select Hold.
3. Press the OK button.

Swap Between Held Calls

Do one of the following to swap between active and held calls:

• If the call is active, press the Swap soft key.
• Press the up or down navigation button.

Resume a Call That is on Hold 

If you are ready to begin speaking with a caller you placed on hold, you can resume that call by pressing the Resume softkey.

1. Use the navigational buttons to select a call on hold from the list of on hold calls on your screen.
2. Press the Resume softkey.

Call Parking

Call parking can be an effective alternative to placing a call on hold. When a call is put on hold, the call will stay on your device. If you want other users to be able to retrieve and handle the call, you can park the call instead.

Park a Call

If there is caller that you would like to place on hold and give a colleague a chance to handle the call, do the following to dynamically park the call:

1. While on an active call, press *** on the keypad.
   

   WARNING: Do not press the Send (#) button.

    
2. You will hear a message played indicating the parking spot number where the call can be retrieved.
   

   ✔ The phone will read off a message that says where the call is parked:
   “The call is parked at 7-0-1”.

    
3. The caller is now on hold until a phone retrieves the call.

Retrieve a Parked Call

If you have a cordless handset and oyu have the time to retrieve a parked call, do the following:

1. Dial the extension number of the park where the call is parked.
   

   Quick Tip: By default, each park will have the following extension numbers:
       •  Park 1 = 701
       •  Park 2 = 702
       •  Park 3 = 703

    
2. Press the Send (#) button.
   

   ✔ The phone will pick up the call that was parked in that park queue. If there are multiple calls parked for that park, the first call parked will be retrieved in a first in, first out basis.

    

Transfer Calls

While handling a call, it may be necessary to pass the phone call along to a user, call queue, or an external phone number. This can be done through transferring. 

Using your Yealink cordless handset, there are three different types of transfer that can be utilized depending on how exactly the call needs to be transferred and handled:

1. Blind Transfer - Transfer a call directly to another person without talking to that second person.  This is sometimes referred to as a “cold” or "unassisted" transfer.
2. Attended Transfer - Speak with the person being transferred to before completely transferring the call.  This is sometimes referred to as a “warm” or “assisted” transfer.
3. Voicemail Transfer - Transfer a caller directly to a general mailbox or the voicemailbox of another user.

Use the module below to view step-by-step instructions about how you can perform these transfers:

Conference Calls

The Yealink phones support creating a conference with two other external parties or an external and an internal party.

1. While on an active call, press the Options softkey.
2. Press the Conf. softkey.
3. Enter the extension number or phone number of the users to add to the three-way call.
   

   ✔ The first active call will be placed on hold.

    
4. When the second party answers the call, press Conf. again to join all parties in the conference.

Check Voicemails

If you are using a Yealink cordless handset, you can check the handset's mailbox for voicemails at any time. 

You can access the mailbox of a cordless handset by either…

• Pressing the Message key.
• Holding down the 1 button on the handset's keypad.
• Using the Voice Mail option of the Main Menu.
• Dialing a code that calls the mailbox.

Use the module below to explore these different methods for checking voicemails on cordless handsets:

Do Not Disturb (DND)

Many businesses utilize cordless handsets alongside their desk phones. If you or another user want a cordless handset to stop ringing for calls, you can enable DND (Do Not Disturb) mode for that device.

To enable DND for a cordless handset… 

1. Press the Up navigation key on your handset. 
2. In the Do Not Disturb menu, press the OK button to select your extension number.
   
3. For the Status option, use the Right navigation key to select Enabled.
   
4. Press the OK button or Save softkey to save. 
   

   ✔ The DND icon will appear at the top left of the handset's screen to indicate that DND mode is enabled.

   

   If the handset receives a direct call, the caller will be sent to voicemail and a Missed Call icon will appear on the screen. 
   If the handset is part of a call queue, it will not ring with the other phones. 

    

Paging and Intercoms

For some companies, it may be imperative that users be able to make announcements to other users through an intercom message. With a Yealink cordless handset, there are three different ways that you can page/intercom other phones:

1. Use the paging function to page all phones on the same internet network.
2. Use the intercom function to page other handsets.
3. Dial the 08 code to page a single phone.

Use the module below to explore these different ways to page and intercom other devices:

Forward Calls

Your Yealink cordless handset will give you three options of forwards to configure to ensure your calls are being answered when your phone is not available to be answered in certain conditions. Setting a forward can be useful when you need your calls to be handled someone instead of having the caller leave a voicemail.

These forwards include…

• An always forward
• A busy forward
• A no answer forward

To learn more about these different types of forwards, read the tabs below:

Set Up a Call Forward

To configure and enable a forward for a cordless handset…

1. Press the OK button to access the Main Menu.
2. In the Main Menu, select Call Features → Call Forward.
3. In the Call Forward menu, select your extension number.
4. Select the type of forward that is active and needs to be disabled.
5. Use the left and right navigational button to select either Enabled or Disabled. 
6. Press the OK button or the Save softkey to confirm the change.

Customize Your Handset

There are many settings and features that can be adjusted on the handset to match your preferences. These settings and features that can be added and adjusted include the handset's…

• Button shortcuts.
• Contacts
• Speed dials
• Backlight and keypad light levels
• Display language

Read the sections below to learn more about the different ways you can personalize your cordless handset to meet your needs and preferences.

Reassign Button Shortcuts

While using your cordless handsets, you may notice that there are button shortcuts that are not very useful to you. These shortcuts can have different features assigned to them to fit your needs. 

To adjust what features are being used when you press a button shortcut…

1. Press the OK button to access the handset's Menu.
2. In the Menu, select Settings.
   
3. In the Settings menu, select 4.Shortcut.
   
4. Hover over a shortcut you would like to edit and press the OK button or the Change softkey.
   
5. Use the up and down navigational keys to scroll through and select a feature to assign to the shortcut.
   
6. If there are other shortcuts that need adjustment, repeat steps 3 and 4.

Create Contacts for the Directory

Each cordless handset has a Directory that contacts can be added to. Once a contact is added, you can press the call button while hovering over a contact to place a call to that person/business. These contacts that you add can be edited and deleted as needed. 

To create contacts…

1. Do one of the following to access your handset's Directory:
   • Press the Down navigational key.
   • Press the OK button to access the menu and select Directory.
2. In the Directory menu, press the Options softkey. 
   
3. Select New Contact.
   
4. In the Add menu, type the contact's name and extension number or phone number.
   
   

   Quick Tip: You can create contacts for park queues (i.e., 701 for Park 1, 702 for Park 2, and 703 for Park 3) and useful dialable codes (e.g., *38 for Domain Call Pickup, *98 and *99 for starting and stopping recording, etc.).

    
5. To save the contact, press the OK button or the Save softkey.
   

   ✔ Now that a contact has been added, you can press the Dial Key to place a call to that contact.
   

   If you need to check or manage the details of a contact, you can press the Options softkey while hovering over the contact. You can also delete contacts from this menu. 

   

    

Add Speed Dials

If you have contacts that have been added to the handset's Directory, those contacts can be assigned as speed dials to the number buttons of the handset's keypad. This will allow you to hold down a number button to quickly dial a contact.

To add a speed dial for one of your contacts…

1. Press the OK button to access the Menu.
2. Use the navigational keys to select Settings. 
   
3. In the Settings menu, select 7.Telephony.
   
4. In the Telephony menu, select Speed Dial.
   
5. In the Add to speed dial menu, hover over a spot for the speed dial and press the OK button or Assign softkey.
   
   

   Quick Tip: The number spot that you select correlates to the number on the handset's keypad. Assigning a contact to one of these numbers will turn that number on the keypad into a speed dial button. 

   As a reminder, there is not a #1 option since the 1 button on the keypad is reserved for calling the handset's voicemailbox. 

   For example… If I assign the #2 speed dial spot to call a contact that dials 100, holding down the 2 button on the handset's keypad would dial 100. 

    
6. In the Directory menu that appears, select a contact that will be assigned to that speed dial.
   
   

   ✔ That speed dial will now be assigned to the number button on the handset's keypad. Holding down that button on the keypad will call the contact.

   For example… If you assign a speed dial that dials 100 to the spot 2, holding down the 2 button on the keypad will dial 100. 

   You can also press the Call button while hovering over a speed dial in the Speed Dial menu to quickly place a call to that contact.

    
7. Repeat steps 5 and 6 for each speed dial you need to add.
   

   ✔ You should now have a list of speed dials that are now assigned to a number on the handset's keypad.

   

    

Example Speed Dials

Similar to how speed dials can be used to dial extension numbers and phone numbers of people, speed dials can also be used to dial call parks and codes. 

Use the module below to learn more about the two most commonly added speed dials for cordless handsets:

Backlight Timeout

When in charger/out of charger is enabled, the backlight will be turned off after the handset is idle for about 30 minutes when the handset is or is not in the charging cradle.

When an incoming call arrives, a key is pressed, or the handset's status changes, the backlight is automatically turned on.

1. Press the OK button to access the Menu.
2. Navigate to Settings → Display → Display Backlight.
3. Select the desired timeout for the In Charger and Out of Charger fields.
4. Press the Save softkey.

The Keypad Light

You can enable the keypad light to illuminate the keypad keys when any key is pressed.

1. Press the OK button to access the Menu.
2. Navigate to Settings → Display → Keypad LED.
3. Press the Change softkey.

Change Display Language

Your cordless handset supports 10 languages: English, French, German, Italian, Polish, Portuguese, Spanish, Turkish, Swedish, and Russian. 
The default handset language is English.

1. Press the OK button to access the Menu.
2. Navigate to Settings → Language.
3. Use the navigational buttons to hover over the desired language.
4. Press the Select softkey. 
   

   ✔ The phone screen will pull up a prompt asking if you would like to 

    
5. Press the Yes softkey.

Device Reboots and Factory Resets

Reboot the Handset

If your handset seems to be experiencing issues, it is recommended to power cycle your handset. Power cycling, or turning the handset off and back on again, can help the handset re-register itself. This can help resolve minor technical issues.

To power cycle your handset…

1. Hold down the Power/ Hang Up Key .
2. Wait at least 30 seconds to allow the handset's battery to fully discharge.
3. Press the Power/ Hang Up Key to turn the handset back on again.

Reboot the Base Station

When handsets seem to be having connection issues, power cycling the base station the handset connects to may help. To try turning the base station off and on again, you can do the following:

1. Press the OK button to access the Menu.
2. Navigate to Settings → System Settings → Base Restart.
3. Enter the system PIN.
   

   Note: The default PIN should be 0000.

    
4. Press Done.
   

   ✔ After the above steps, the registration LED and network status LED will dim simultaneously. After a period of time, the LED indicators will glow green again when the base station restarts successfully.

    

Reset the Base Station

For tricky troubleshooting issues, a Technical Support team member may ask you to reset your base station to its factory default settings. 

To perform a factory reset for the base station…

1. Press the OK button to access the Menu.
2. Navigate to Settings → System Settings → Base Reset.
3. Enter the system PIN.
   

   Note: The default PIN should be 0000.

    
4. Press Done.
5. Select Reset to factory.
6. Press OK.
   

   ✔ All individual settings of the base station will be reset to factory defaults. 

   The power and network status LEDs on the base station will slowly flash in sequence during the reset process. These LED indicators will glow green after startup.

    

Reset the Handset

You can reset individual settings that you have configured on the handset. 

1. Press the OK button to access the Menu.
2. Navigate to Settings → System Settings → Handset Reset.
   

   ✔ The phone will pull up a prompt to confirm if the phone should be reset.

    
3. Press the Yes softkey.

Register a Handset to a Base

1. If a handset warns that it is “Unregistered!”, long press the button on the center of the base station until the registration LED flashes
2. Press the
3. Select Register Handset.
4. Select the base station to register the handset to.
   

   Quick Tip: Alternatively, you can press the Reg soft key on the handset.

    
5. Use the dial pad to enter the base's PIN.
   

   Note: The default PIN should be 0000.

    

   ✔ After the handset is registered successfully, the phone prompts “Handset Subscribed” and “Base NO. (The last 4 characters of the connected Base’s MAC address)”.

   After the handset connects and makes any necessary config updates, an icon with the internal handset number and handset name will appear on the handset's screen.

    

Deregister a Handset from a Base Station

You may need to deregister your handset if you want to replace a base station.

1. Press the OK button to access the Menu.
2. Navigate to Settings → Registration → Dereg. Handset.
3. Enter the system PIN.
   

   Note: The default PIN should be 0000.

    
4. Press the Done softkey.
   

   ✔ The phone screen will display the names of the handsets that are registered to the same base station. The name of the handset itself is highlighted and followed by a left arrow.

    
5. Use the directional buttons to hover over the name of the handset.
6. Press the OK button.
   

   ✔ The phone will pull up a prompt to confirm if the handset should be deregistered and disconnected.

    
7. Press the Yes softkey.