Place a Call

You can do one of the following to start a call:

• Start dialing the number you want to call using the keypad.
• Pick up the handset to enter the Dial screen.
• Press the Speakerphone button to enter the Dial screen. 
• Press the Headset button to enter the Dialing screen. 
• If there is a Missed Call notification, press the CallReturn softkey to call them back.
• Press the History button or softkey to find a previous caller to talk to. 
• Press the Redial softkey to call the last person you dialed. 
• Press the confirmation button and select Contacts to call a contact you have created,

Incoming Calls

When your Grandstream desk phone received an incoming call, you will be able to view the caller's information and use the softkeys to respond to the call. You can either answer the call, reject the call, forward the call to a different person, or let the call continue to ring until it is rejected. 

Answer Calls

When there is an incoming call for your phone, there are multiple ways to answer:

• Take the handset off the hook by picking it up.
• Press the Answer softkey that appears when the phone is ringing.
   
  

  Quick Tip: Doing so with the handset on the hook will start the call on speakerphone. Pick up the handset to move the call off speakerphone.

  If you are already on a call, you can press the Answer softkey that appears to answer the second call. Doing so will place the original caller on hold automatically. 

   
• Press the Headset button to answer the call on a connected headset.
• Press the Speaker button to answer the call on speakerphone.

If you are already on a call, a RINGING message will appear that shows the caller ID of the additional caller. You can press the Answer softkey to answer this call, which will put the first caller on hold automatically. 

If you do not want to answer or reject the call, you can press the Dismiss softkey to return to the view of your current call.
You can also Reject the call, Forward the call to a different extension number or phone number.

Forward a Ringing Call

While a call is ringing your phone, you can do the following to forward the call to another user or a telephone number:

1. Press the Forward softkey.
   
2. In the Forward Line 1 Calling box, enter the extension number or phone number that should receive the forwarded call.
   
3. Press the SEND softkey.
   

Hold and Resume Calls

You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the caller will be listening to music until their call is resumed. 

Place an Active Call on Hold

While speaking with someone, you can place their call on hold by pressing the Hold button. A call that is on hold will be indicated with a blinking green light next to their call. 

Any time you initiate an action (e.g., transferring or conferencing), the call you were on before will automatically be put on hold. 

Swap Between Held Calls

Do one of the following to swap between active and held calls:

• Press the Swap softkey.
• Press the Line Appearance Key with a blinking, green light where their call is held. 
• Press the Up or Down navigation button to hover over a caller and press the Resume softkey. 

Resume a Call That is on Hold 

If you are ready to begin speaking with a caller you placed on hold, you can resume that call by pressing the Resume softkey.

If you have multiple calls on hold, you can do the following to resume one of the calls:

1. Use the Up and Down navigational buttons to select a call on hold.
2. Press the Resume softkey or the Hold button.
   

Park and Retrieve Calls

When calls are placed on hold, the caller is kept on one of your desk phone's lines so that you can resume and handle the call when you are ready. As an alternative, you can park the call. Parking a call allows other users to pick up and handle the call. 

Dynamic Parking

With dynamic parking, you can let the system choose a park to park the call in for you. To park an active call dynamically, dial *** during your call. 

The phone will place the call on the 1st available park and announce which park the call was forwarded to. After hearing the destination, you can hang up your call.

Static Parking

With static parking, you can choose the park that you want the call to wait in. To statically park a call, press the Park button where you would like to park the call. 

While a caller is parked, they will listen to your music on hold until their call is retrieved.

Retrieve a Call

When a call had been parked, the light next to the park key will be red to show there is a call waiting. The key will also switch between showing the park's name or extension number and the contact number of the person parked.

Calls can be retrieved on any phone by pressing the corresponding Park 1, Park 2, or Park 3 keys. Alternatively, you can call the parks' extension numbers (Park 1 = 701, Park 2 = 702, and Park 3 = 703).

Transfer Calls

While handling a call, it may be necessary to pass the phone call along to a user, call queue, or an external phone number. This can be done through transferring. 

While handling a call on your Grandstream desk phone, there are three different types of transfer that can be utilized depending on how exactly the call needs to be transferred and handled:

1. Blind Transfer - Transfer a call directly to another person without talking to that second person.  This is method of transferring is also referred to as a “cold” or "unassisted" transfer.
2. Attended Transfer - Speak with the person being transferred to before completely transferring the call.  This method of transferring is also referred to as a “warm” or “assisted” transfer.
3. Voicemail Transfer - Transfer a caller directly to a general mailbox or the voicemailbox of another user.

Use the module below to view step-by-step instructions about how you can perform these different transfers:

Conference Calling

While talking with someone, it may be imperative to add an additional person to your call. This can be done through a conference call. 

Start a Conference Call

 To initiate a conference call on your Grandstream phone…

1. While on an active call, press the ConfCall softkey.
   
2. On the Dial screen, do one of the following:
   
   • Dial the extension number or phone number of the person to add to the call.
   • Press the speed dial or BLF button of the person to be added.
3. Once the second person answers, talk to them as needed.
4. When the call is ready to be merged, press the ConfCall softkey a second time.

Manage a Conference Call

Once a conference call has started, you can manage the call and its participants. Depending on the model of phone you are using, the options you see will differ. Use the modules below to learn more about managing a conference call using your specific Grandstream phone model.

End a Conference Call

Once the group conversation is over, there are two ways you can handle disbanding the conference call: splitting or ending the call. You can also kick specific people from an active conference call.

Check Voicemails

Over time, your voicemailbox may receive voicemails from customers and coworkers. With your Grandstream desk phone, you have a variety of ways that you can check voicemail messages for yourself and your coworkers:

• Press the Message button on your desk phone.
• Use the Messages option of the Main Menu.
• Dial a code to either call your own mailbox or the mailbox of another user.

Use the module below to explore these different methods for checking voicemails on cordless handsets: