Make a Call

Using this application, there are multiple ways calls can be placed. You can make a call by dialing an extension number or phone number, pressing Call for an entry in the Contacts, Messages or History pages, and using a Quick Dial. 

Dial a Phone Number

1. Touch the Keypad tab.
2. Dial the extension or phone number.
   

   Quick Tip: To avoid any issues dialing, it is recommended to include the country code of any telephone numbers dialed. For example, use +1 when calling someone from North America. 

    
3. Tap the Call icon to initiate the call. 

Use the Contacts Directory

1. Touch the Contacts tab.
2. Search for the contact's name.
3. Tap the Call icon.

Call Someone from Messages

1. Touch the Messages tab.
2. Touch the contact's name or phone number to open the conversation.
3. Tap the Call icon.

Call an Entry in Call History

1. Touch the History tab.
2. Locate the call history entry by the caller's name or phone number.
3. Tap the call history entry to initiate the call.

Use a Quick Dial

1. Touch the Quickdial tab.
2. Tap the added quick dial to initiate the call.

After the conversation is complete, tap the End Call button to dismiss the call. 

Receive Calls

When your app is being called, it should show the call ringing with options to answer or dismiss the incoming call. 

• The incoming call screen will display the caller's name or phone number.
• Tap Remind Me to set a reminder that will notify you to return the call in an hour.
  
• For Android devices, touch the Answer or Reject buttons to answer or decline the call. 
• For iOS devices, drag the Slider to the right to answer the call. 

Active Call Features

While you are speaking with someone on a call, you can put the caller on hold, record calls, transfer calls (attended and unattended transfers), merge calls, and open a dual-tone multi-frequency (DTMF) keypad.

#	Feature	Description
(1)	Contact Photo	Displays the call participant's photo, if available.
(2)	Your Input Level	Displays the input level of your microphone.
(3)	Caller's Input Level	Shows the input level of the call participant's microphone.
(4)	Call Duration	The duration of your current call.
(5)	Caller ID	Displays the contact name or phone number of the call participant.
(6)	Information	Examine metrics of the call's quality.
(7)	Back	Return to the Keypad screen to reference the other tabs of the app while on the call.
(8)	Mute	Mute or unmute your microphone.
(9)	Speakerphone	Turn on or off speakerphone.
(10)	Camera	Start or stop showing your video in the call.  Note: To use this feature, you will need to give the app permission to use your device's camera.
(11)	Keypad	Pull up a keypad to use for interacting with automated menus, such as auto attendants and voicemailboxes.
(12)	Hold	Hold or resume a call.
(13)	Record	Start and stop recording the call.
(14)	Transfer	Initiate a cold (aka unattended or blind) transfer.
(15)	Add Call	Add new call participant(s) to the present call.
(16)	Attended Transfer	Initiate a warm (aka attended) transfer.
(17)	End Call	Tap to end or dismiss a call.

To access other tabs on a call, tap the Back (3) icon to leave the active call screen and open the application screen.

Transfer a Call

While handling a call, it may be necessary to pass the phone call along to a user, call queue, or an external phone number. This can be done through transferring. 

There are three different types of transfer that can be utilized depending on how exactly the call needs to be transferred and handled:

1. Blind Transfer - Transfer a call directly to another person without talking to that second person.  This is sometimes referred to as a “cold”, “unassisted”, or "unattended" transfer.
2. Attended Transfer - Speak with the person being transferred to before completely transferring the call.  This is sometimes referred to as a “warm” or “assisted” transfer.
3. Voicemail Transfer - Transfer a caller directly to a general mailbox or the voicemailbox of another user.

Use the module below to review how you can use these types of transfers on your Stratus mobile app:

Record Calls

To start recording an active call, tap the record button on the call screen. Touch this icon again to stop the recording.

View and Manage Recordings

Once the calls are recorded, the users can retrieve them in the History tab.

To access a call recording:

1. Touch the History tab.
2. Touch the Information icon beside the name or phone number you want to retrieve the recording.
   

   Quick Tip: The Recording icon shows that the call log has recording(s).

    
3. Touch the Play Record (1) button to listen to the recording.
4. Touch the Pause button to pause the recording.
5. To manage the recording, touch the Information (2) icon on that recording entry. 
   A list of recording settings will display:
   • Delete - Deletes the recording.
   • Send By Email - Sends the recording to someone else using email.
   • Share - Sends the recording to someone else using other applications.
   • Prevent Deletion - Keeps the recording from being deleted by the auto-delete duration setting.

Lock Recordings

When an auto-delete recording duration is set, the recordings are deleted once expired. However, by enabling Prevent Deletion, the user can lock some important ones to exclude them from being deleted.

To lock the recording from being deleted:

1. Touch the History tab.
2. Tap the Information icon beside the name or phone number whose call has been recorded.
3. On that recording entry, touch Information (2) → Prevent Deletion.
   

   ✔ A lock (1) will display on the entry to indicate it is excluded from being deleted.

    

   Quick Tip: To unlock the recording, tap Information (2) → Allow Deletion (3).

    

Place a Call on Hold

Users can put a call on hold to pause the conversation so that none of the user and call participant(s) can hear each other. 

To put a call on hold, touch the Hold button on the call screen. Touch this button again to resume the call.

Conference Calls

The users can add more people to an active call to form a conference call. 

Establish a Conference Call

Touch the Add call button to add more people to an active call in the form of a conference call.

To form a conference call:

1. On the call screen, select the Add call button.
   

   Quick Tip: Tap Back To Call to cancel adding a new participant.

    
2. Use the Keypad to dial the other party's extension or telephone number.
   

   ✔ The first call will be placed on hold while the second party is dialed.

    
3. Touch the Join button when the second recipient answers the call.
4. To add more people, repeat steps 1 to 3.
5. To dismiss a conference call, touch the End Call button.

Manage a Conference Call

While you have a conference call active, you have the option to…

1. Use the DTMF keypad.
2. Place all participants on hold.
3. Record the conference call.
4. Add more participants.
5. Split the call into separate calls.
6. Perform an attended transfer.
7. End the conference call.

To view and manage each participant in the conference call…

1. Tap the Call Group icon that shows the name/numbers of the participants.
   
2. Doing so will show each participant.
   
3. Tap the Name or Number of a participant to switch to a view of just their call.
4. Tap the Information icon next to a participant to view information about their call.
   
5. Tap the Call Group banner to return to the conference call itself.
   

Split a Conference Call

In a conference call, the user can split the conference to separate calls by tapping the Split button. Consider using this feature when some call recipients want to leave the conference or have a private conversation with the caller.

To split a conference call:

1. On an active conference call, select the Split button.
2. Touch the Switch button and pick the participant to remove from the conference.
   

   Quick Tip: To form a conference call from the separate calls again, tap the Join button on the call screen.

    

Use the DTMF Keypad

Tap the Keypad button on the call screen to open the DTMF keypad. Touch the digits on the keypad to enter any inputs in a call. This can be useful for interacting with interactive voice menus, like auto attendants and voicemailboxes. 

To use the DTMF keypad during a call:

1. On the call screen, touch the Keypad button.
   

   ✔ The DTMF keypad will display.

   

    
2. Dial digits using the keypad (4) as needed. 

2. To clear the digit field (3), tap the Clear (2) icon.
3. To close this DTMF keypad, touch the Close X (1) button.