Record An Individual Call
Discover how you can record portions of a call using your desk phone or the Stratus web portal.
Table of Contents
Record Portions of a Call
Sometimes users may want to only have certain calls or certain parts of calls recorded at their command.
For an individual call to be recorded there is a code you can dial on your SpectrumVoIP phone that will start recording and a code to stop recording. The web portal also has a Call Popup feature that can be used to toggle recording on and off.
Record a Call Using Feature Codes
Feature codes can be dialed to start and stop recordings of calls.
Feature Code | Action | Example |
---|---|---|
*98 | START Recording Call | Dial *98 during an active call to start recording. It is recommended to get consent from a caller before recording a call. |
*99 | STOP Recording Call | Dial *99 to stop recording an active call. |
Record a Call in the Portal Using the Call Popup
While you are on an active call in the web portal, you can click the Record button to toggle the recording of this call on and off.
Access Call Recordings
WARNING: If call recordings are enabled, SpectrumVoIP will host the recordings in the web portal for 30 days.
After that time has passed, the call recording will no longer be available to listen to or download.
This time can be extended at an additional cost; please contact our Billing department for more information on pricing.
Quick Tip: It is possible to have call recordings pushed to a virtual drive.
To learn more about pushing call recordings to a virtual storage medium, check out this guide.
You can also contact our support team to implement this change.
- The Call History can be filtered by different parameters such as phone number, user, or date/time. Click the Filter button to filter what calls are shown.
- In the right-hand menu of the call history listing, there will be a recording icon to listen to the call and a download icon to download the recording. Your selection of buttons may differ depending on your user scope.
- If a Call does not have a recording, the icon will be grayed out and will display No Recording when hovering over it; as shown below.
Note: If you see No Recording when call recordings should be enabled, please contact our technical support team to ensure your account has call recordings enabled.
- If a call has a recording that is still being processed, you might see Pending Conversation; as shown below. For these, simply wait for the call to be processed and it will eventually become available to play and download.
Quick Tip: Call recordings can take 30 minutes or longer to show in the Call History page.
It is recommended to wait an hour and then refresh or visit the Call History page again.
- If a Call does not have a recording, the icon will be grayed out and will display No Recording when hovering over it; as shown below.
- When a recording is available, the icons will be active and hovering over it will display Download or Listen; as shown below. – Clicking Download will save the audio file to your computer:
- Clicking Listen allows you to play the recording.
- There are also options available (volume control and playback speed) for adjusting how the music is played back.
- Clicking Listen allows you to play the recording.
Note: Stratus has the ability to record all calls on your account.
This can be done by reaching out to a Technical Support Representative (469-429-2500 or support@spectrumvoip.com).