At some point, it may become necessary to have more park queues added to allow your users to park calls more selectively. This can be useful if different offices and departments need to be able to park and pick up calls that are only related to their own work. By default, your account should have 3 parks queues already created that your phones' park line keys can be used to park calls in, but you can create more parks and assign them to specific phones.

Step 1: Create a Park Queue

To create more park queues for users to park calls within…

1. Navigate to the Call Queues page of the portal.
   
2. Click the Add Call Queue button.
3. In the Add a Call Queue menu, fill in the following information:
   
   
   • Name - Give the new park an identifiable name. 
   • Extension - Type an extension number in the 700s range that is not currently in use. 
     

     Quick Tip: We use extension numbers in the 700s for park queues for dial planning purposes, unless your account is using the 700s for normal users. 

     If your organization is using extension in the 700s for something else, it is recommended to contact our support team to explore your options.

      
   • Department - For sorting purposes, you can add a Department tag to this park.
   • Site - If needed, you can assign this park to a Site. Doing so will allow the Site Manager user of that site to view and manage the park in their Call Queues page. 
   • Type - Select Call Park.
4. Click the Add button.
   

   ✔ You should now see the new park added to your list of call queues alongside your other park queues.

   

   Repeat this process to add more park queues to use for call parking.

    

Step 2: Add a Call Park Key to a Phone

Once you have created park queues, you can add new call park keys to your phones to allow users to easily park calls in those new parks. 

Phones that share the same call park keys will be able to see a light that indicates the status of the park queue.

To add a new park key to a phone…

1. Navigate to the Inventory page.
   
2. Go to the Phone Hardware tab.
   
3. Click the MAC address or Phone Manager icon for a phone needing this new call park key.
   
4. On the Phone Manager page, click the button to assign the park to and use the Feature dropdown to select Call Park.
   
5. In the Enter a Call Park box, type and select the name or extension number of the new park queue.
   
6. In the Custom Label box, type the name of the call park key to be displayed on the phone's screen.
   
7. Repeat steps 3-5 for each new call park key.
8. Select Save and resync to apply the changes to both the portal and the phone.
    
   

   Quick Tip: Alternatively, you can click the Save button to apply the changes in the portal and have the phone update later during its nightly resync.

    

Step 3: Notify Technical Support

Once you have added your own call parks and assigned them to the phones of users that will use those parks, an authorized POC (point of contact) will need to contact our technical support team by doing one of the following:

• Calling (469) 429-2500.
• Emailing support@spectrumvoip.com.
• Sending in a ticket using our support website:
  https://www.spectrumvoip.com/support/.

Within the request to Technical Support, the following can be included:

• If the new parks or any old parks should have Park Ringback enabled. If so, include how long the park should wait before sending a ringback call. 
  

  Quick Tip: Park Ringback is a feature that allows the system to place a call to the user that parked a call to attempt to reconnect the parked call to that user. This ringback call is dispatched after a certain amount of time has passed. This can be a great feature to implement if there is any worry that parked calls may be forgotten. 

   
• The extension numbers of users that will be using each range of parks. 
  • For example… Users in the 100s range should use parks 701, 702 , and 703, while users in the 200s range use parks 704, 705, and 706. 
• If you would like the code for dynamic call parking to be adjusted, or a new one to be added. 
  Consider the following for this change:
  • Will the default *** code for dynamic parking need to be able to park a call in any call park, or just a specific range of parks?
    • For example… Set *** to park in either park 701, 702, 703, 704, and so on. 
  • Should the *** code dynamically park a call in a specific range of parks depending on the extension number of the user that is parking the call?
    • For example… Dialing *** should park calls in park 701, 702, or 703 for users with extension numbers in the 100s range, while dialing *** for users in the 200s range will park calls in park 704, 705, or 706. 
  • Do you need a new dynamic parking code (e.g., ****, **1, etc.) that will dynamically park calls in the range of new parks. 
    • For example… Add **** to park calls in park 704, 705, or 706.
• The name and contact number for someone that would be best to speak with to test out these changes.