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The Default Answering Rule

Learn more about the Default answering rule and its purpose.

Written by Val Campos

Updated at March 1st, 2024

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The Default answering rule is an answering rule that is created each time a user is created. By default, this rule is usually set to Simultaneously ring all of the user's registered devices.

The Default answering rule acts as a “catch all” and stays active 24/7 unless there are answering rules above it that are active. Since this rule exists by default and is constantly active, it is usually used for routing After Hours calls, especially if there is a business hours answering rule that has been created.

By clicking the Edit icon next to the Default answering rule, you can adjust the destination for calls that are received while the Default answering rule is active.

This can be useful to do when you have added more answering rules for things such as your business hours or lunch. 

 


Note: To learn more about the Answering Rules page and how you can create answering rules, check out this guide.

 

 

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