To ensure calls during your observed holidays are being routed to a different destination, you can create a holiday time frame that tells the system when the holiday call routing will be active. If you have set up holiday routing before, you can edit the Holiday time frame to add more holidays that calls should be routed elsewhere. 

To add or edit a Holiday time frame…

1. Navigate to the Time Frames page.
   
2. Click Domain or click the Edit icon to pull up a list of the time frames for the whole business.
   
   

   Quick Tip: Alternatively, you can click the Add icon to quickly navigate to the Add a Domain Time Frame menu. 

    
3. Click the Add Time Frame button.
4. In the Add a Domain Time Frame menu, fill in the following information:
   
   • Name - Type in a unique name for this time frame.
     
   • When - Select Holidays.
     
5. Click the Next button or go to the Holidays tab that appears.
6. On the Holidays tab, input the following information:
   
   • Holidays - Use the search bar to find and select a holiday.
     
     

     Quick Tip: If needed, use the dropdown filters to look for holidays observed in specific regions.

     

     To remove a holiday, click the Delete icon.

      
   • Time - Select the range of time that this time frame will be active for, such as your business hours.
     
     

     Quick Tip: If you need to add a break between these times, click the Add icon.

     

      
   • Recurrence - If needed, use the Recurrence dropdown to select whether or not these holidays will be observed yearly.  
     
     

     Quick Tip: If you set these holidays to recur yearly, you can use the Ends option to set a date that this time frame should stop following the Recurrence option.
     

      
7. Click the Next button or go to the Observed Holidays tab.
8. On the Observed Holidays tab, input the following information:
   
   • Workweek - Select the days that your business is normally open for. 
   • If holiday is on - Select rules for how a holiday should be observed if it occurs on a specific day of the week.
9. When you are ready, click the Save button.
   
   

   ✔ Now, your new Holidays time frame should be included in your list of time frames, like so:
   

   If you have not already, you can use the holiday time frame to create an answering rule that routes calls for the holidays. To learn more, read this article.