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Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

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English (US)
US English (US)
CA French (Canada)
  • Home

Training Resources

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible. We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.


After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

  • Getting Started
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  • Using Your SpectrumVoIP Services
    Customer Announcements Basic Phone Use The Stratus Platform The Enswitch Platforms SMS Messaging Use Your Fax Service Manage Your Network Equipment
  • Working Remotely
    Relocate Your Phone Use Your Phone Remotely Stratus Working Remotely Enswitch Working Remotely
  • Frequently Asked Questions
    Getting Help Common Equipment and Feature Questions SMS Campaign Registry Billing and Accounting Questions LNP / Porting Telephone Numbers
  • Troubleshooting
    Common VoIP Issues and Solutions Fax Problems Phone Problems Share Your Screen
  • Training Resources
    Web Portal User Guides Phone Video Tutorials Phone Guides Fax Guides Stratus Mobile App Guides ES Mobile App Guides StratusHUB Guides ES Desktop App Guides
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Training Resources

Prepare your team for a training session with these learning resources.

  • Schedule A Training Session

Web Portal User Guides

  • Stratus Web Portal Basic User Guide
  • Stratus Web Portal Admin User Guide
  • Stratus Admin Web Portal Video Tour
  • Enswitch Basic User Guide
  • Enswitch Admin User Guide

Phone Video Tutorials

  • Yealink T46 & T43 Phone Tutorial
  • Yealink T53 and T54 Phone Tutorial
  • Yealink W60P Cordless Phone Tutorial
  • Polycom VVX311/VVX411 Phone Tutorial
  • Polycom Trio 8800 Phone Tutorial

Phone Guides

  • Polycom VVX Series User Guide
  • Yealink T58V, T58A, and T56A Phones User Guide
  • Poly Edge E Phone User Guide
  • Basic Features for Yealink Desk Phones
  • Yealink Conference Phone User Guide

Fax Guides

  • StratusFAX 2.0 - Portal Faxing
  • StratusFAX 2.0 - Fax Through Email
  • Send and View Faxes with Email - Fax03

Stratus Mobile App Guides

  • iOS - The Layout of the Stratus Mobile App
  • Android - The Layout of the SpectrumVoIP Stratus Mobile App

ES Mobile App Guides

  • iOS - The Layout of the SpectrumVoIP ES Mobile App
  • Android - The Layout of the SpectrumVoIP ES Mobile App

StratusHUB Guides

  • StratusHUB Desktop App Basic User Guide

ES Desktop App Guides

  • Handle Calls Using the SpectrumVoIP ES Desktop App
  • Install and Access the SpectrumVoIP ES Desktop App

Popular Articles

  1. Recommended Router and Firewall Settings
  2. Log Into the Stratus Web Portal
  3. Contact Our Support Team
  4. Download and Access the StratusHUB Desktop App
  5. Phone Numbers for Placing Test Calls
  6. How Can I Pay My Bill, View Invoices, or Set Up Auto Pay Online?
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